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ServiceNow CSA certification exam is designed to test the knowledge and proficiency of IT professionals in using the ServiceNow platform. CSA exam covers a wide range of topics, including ServiceNow architecture, configuration, administration, and customization. CSA Exam also assesses the candidate's ability to troubleshoot and resolve common issues and problems related to ServiceNow.

ServiceNow Certified System Administrator Sample Questions (Q329-Q334):

NEW QUESTION # 329
What icon do you use to change the label on a Favorite?

A. Clock
B. Triangle.
C. Pencil
D. Star
E. Hamburger
F. Three dots

Answer: C

Explanation:
InServiceNow, Favorites allow users to quickly access frequently usedmodules, records, lists, or reports.
Favorites can be customized, including renaming them, changing their icons, or modifying their colors.
Changing the Label of a FavoriteTorename or edit a Favorite, you must use thePencil icon (##), which indicatesedit mode.
Navigate to theApplication Navigatoron the left-hand side.
Locate theFavoritessection.
Hover over the favorite item you want to rename.
Click on thePencil icon(##) to open the edit menu.
Update thelabel(name) and other properties like color or icon.
ClickSaveto apply changes.
A: Clock(Incorrect)
TheClock icontypically representsrecently accessed items, not Favorites.
B: Hamburger(Incorrect)
TheHamburger menu (#)represents navigation menus but is not used to edit Favorites.
D: Three dots(Incorrect)
TheThree dots (#)often indicate a menu with additional options but do not specifically edit Favorites.
E: Triangle(Incorrect)
NoTriangle iconis used for renaming Favorites.
F: Star(Incorrect)
TheStar icon (#)is used toadd or removeFavorites, but not to rename them.
ServiceNow Favorites Overview:https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page
/administer/navigation-and-ui/task/t_CreateFavorites.html
Steps to Change the Label of a Favorite:Explanation of Incorrect Options:Official References from Certified System Administrator (CSA) Documentation:

NEW QUESTION # 330
Which allows the creation of a task-based record from Service Catalog?

A. UI Actions=
B. UI Builder
C. Flow Designer
D. Record Producers
E. Assignment Rule

Answer: D

Explanation:
In ServiceNow, aRecord Produceris used to create atask-based record(such as anIncident, Change, or Request) from theService Catalog.
Record Producersprovide acustomized formthat allows users to submit data to create a record in a specific table (e.g., Incident, Change, Request, or a custom table).
They aredifferent from catalog items, which typically create aRequested Item (sc_req_item)instead of directly creating a task record.
They allowsimplified user inputwhileautomating record creationin a structured way.
A user submits aNew Hire Requestvia the Service Catalog.
ARecord Produceris triggered, creating atask-based record(such as a request or a custom HR case).
B: UI Builder- Used for designing UI pages,not for creating task-based records.
C: Assignment Rule- Determineswho a task is assigned to, butdoes not create records.
D: Flow Designer- Automates workflowsafter a record is created, but doesnot create task records from the Service Catalog.
E: UI Actions- Custom buttons and links for UI interaction, butnot used for record creation from the Service Catalog.
ServiceNow Record Producers
ServiceNow CSA Training Module:"Service Catalog and Record Producers"
Why Record Producers Are the Correct Choice?Example Use Case:Why Other Answers Are Incorrect:
References from Certified System Administrator (CSA) Official Documentation:

NEW QUESTION # 331
What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers

A. View Recent Outages
B. View Cases
C. View Related Tasks
D. View Affected Cis
E. View Knowledge

Answer: A,C,D

NEW QUESTION # 332
Which system property is added and set to true in order to see impersonation events in the System Log?

A. glide sys log_jmpersonabon
B. glide user_setting
C. glide.impersonation_setting
D. glide sys admin_login
E. glide sys all_jmpersonation

Answer: A

Explanation:
Explanation
The system property glide.sys.log_impersonation is added and set to true in order to see impersonation events in the System Log2. This property enables logging of impersonation events in the Event [sysevent] table, which can be accessed by navigating to System Logs > Events2.
References
How to find the history of impersonations - Support and Troubleshooting - ServiceNow

NEW QUESTION # 333
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

A. Ticket Resolver
B. Virtual Agent Helper
C. Web Intelligence
D. Incident Auto-Resolution

Answer: D

Explanation:
TheServiceNow Virtual Agentis an AI-powered chatbot that assists userswithin a messaging interface(such as Microsoft Teams, Slack, or Service Portal). It helpsautomate resolutions and guide usersthrough common IT and HR issues.
Incident Auto-ResolutionallowsVirtual Agenttoautomatically detect, intercept, and resolve incidentsbefore they reach a human agent.
It appliesmachine learning (ML) and predefined rulesto determine whether a ticketcan be resolved through automation.
If an issuematches a known solution, the Virtual Agentprovides the resolution stepsto the user.
If self-resolution fails, the ticket isescalated to an agent.
It is anofficial feature in ServiceNow Virtual Agent.
It allows the chatbot tointercept incidentsand attempt resolution before escalation.
B: Ticket Resolver#Incorrect
"Ticket Resolver" isnot an official ServiceNow feature.
C: Virtual Agent Helper#Incorrect
No feature called "Virtual Agent Helper" exists in ServiceNow.
D: Web Intelligence#Incorrect
Web Intelligenceisnot related to ServiceNow Virtual Agent.
What is Incident Auto-Resolution?Why is "A. Incident Auto-Resolution" the Correct Answer?Why the Other Options Are Incorrect?
ServiceNow Docs: Virtual Agent & Incident Auto-Resolutionhttps://docs.servicenow.com/en-US/bundle/utah- virtual-agent/page/administer/virtual-agent/concept/incident-auto-resolution.html References from Certified System Administrator (CSA) Documentation:This confirms that"Incident Auto- Resolution" is the correct answer, as it allowsVirtual Agent to intercept and resolve submitted incidents automatically.

NEW QUESTION # 334
......

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